Nexura Smart Solutions' Distinctive Services
At Nexura, we provide an integrated system of smart solutions and services, designed to the highest quality standards to ensure system stability, while focusing on customer comfort at every stage of the project, from inception to post-completion.
1
Pre-contracting stage
Analyze project needs and review plans carefully.
Conduct a field visit to the site to identify all requirements.
Design and provide integrated smart solutions that suit the nature of the project.
Choosing appropriate solutions to ensure effectiveness and stability.
Post-contracting and preparation for implementation
2
Periodic engineering supervision ensures the accuracy of extensions and foundations.
Field site inspection with detailed report to avoid installation problems.
Providing a comprehensive guide to the agreed equipment and installations.
Ability to customize smart products according to project requirements.
3
Implementation phase
Implement installation work quickly according to a clear and specific schedule.
Providing a qualified and sufficient technical team to ensure the quality and speed of implementation.
Issuing periodic follow-up reports that include achievement rates and technical observations.
Allocate a quality team under the supervision of an engineer specialized in programming and operating the system.
After-sales and warranty
4
Warranty certificate of up to 10 years on smart products and solutions.
Customer service is available 24/7.
Field technical support for technical and software issues at the project site.
The system can be developed by adding new smart products or solutions after delivery.
Warranty Policy
Warranty period
From two to ten years, depending on the product type.
Comprehensive coverage
For manufacturing defects and technical errors
Quick Response
3-5 business days for regular orders
Emergency breakdowns
3-5 hours maximum
What the warranty covers
- Manufacturing defects
- Technical installation errors by the Nexura team
- Free repair or replacement
What is not covered by the warranty?
- Damage resulting from misuse
- Disassembling or modifying the device without consulting the company
- Use not in accordance with the operating manual
Maintenance request procedures
Simple steps to get technical support and maintenance
Contact
Contact us via WhatsApp on: 0534009065
1
Fill out the form
Fill out the designated maintenance request form and attach the warranty certificate and required information.
2
Implementation
Regular orders: 3-5 business days
Emergency orders: 3-5 hours
3
FAQ
Can the sound be played independently in each room?
Yes, the system supports Multi Room Audio, which enables you to play different content in each room as desired, or unify the sound and play it in all rooms together.
Can the warranty period be extended?
Yes, the warranty period can be extended for an additional fee. For more details, please contact customer service.
What is meant by misuse?
Misuse includes: operating the product in a manner contrary to the instructions, disassembling and maintaining it without consulting the company, or causing it to break or damage as a result of incorrect handling.
What do I do if I lose my warranty certificate?
If you lose your warranty certificate, you can:
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Contact the real estate developer or sales broker to obtain a copy.
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Or contact Nexura customer service directly if you purchased from the company.